What makes AMACO’s support model different from traditional service providers?
The medical packaging industry operates under strict regulatory oversight, where every interruption can compromise productivity, compliance and delivery reliability. With the global sterile packaging market expanding at around 6% CAGR through 2030, manufacturers are under increasing pressure to ensure stable, traceable and compliant production across multiple sites.
AMACO's Helpdesk and Remote Services respond to this challenge by integrating technical expertise, remote connectivity and regulatory knowledge. The result is a service model designed to maintain continuity, reduce risk and keep production securely aligned with international regulatory standards.
A centralized Helpdesk with medical packaging specialists
AMACO’s Helpdesk connects customers to a centralized team of specialists dedicated to medical packaging applications. These engineers understand the entire packaging workflow, including data management, validation processes and regulated production environments.
Support is available for customers worldwide, offering multilingual assistance and direct access to professionals who can analyze and resolve technical issues quickly and effectively. This focused expertise ensures accurate troubleshooting, faster recovery and reliable production continuity without unnecessary on-site intervention.
A remote-first approach that eliminates waiting times for onsite interventions
AMACO applies a remote-first strategy to reduce downtime and dependency on on-site service. Through remote diagnostics, most issues are identified and resolved in real time, maintaining stable operations and minimizing interruptions.
Compliance guidance embedded into every technical support interaction
Every activity in medical packaging must comply with strict regulatory standards.
AMACO integrates compliance support into its Helpdesk and Remote Services, assisting customers with audit trails, software validations and regulatory documentation.
This structure ensures that every support interaction aligns with MDR, UDI and FDA requirements. Manufacturers receive guidance that helps them maintain validated systems and consistent documentation across all production stages.
Multilingual global coverage with consistent service standards
AMACO provides global support with multilingual coverage and consistent service quality across regions.
Customers benefit from standardized procedures, direct communication with expert engineers and assistance adapted to local operations.
This unified model helps international manufacturers maintain the same performance and compliance standards throughout their global network, ensuring continuity and reliability everywhere production takes place.
Technology backbone that enables efficient, compliant and remote support
AMACO’s support capabilities are built on a foundation of validated medical packaging technologies:
- MEDJET FLOW & PULSE: flexible, compliant inline digital printing systems.
- TTs (Thermal Transfer): proven thermal transfer solutions for regulated environments.
- DV Flexo Printers: cost-efficient, high-volume platforms for medical packaging applications.
All technologies are fully compatible with AMACO’s Remote Services, enabling efficient issue resolution and continuous compliance support.
The combination of advanced equipment and specialized remote assistance allows manufacturers to maintain productivity while meeting regulatory requirements.
A support model built for continuous, compliant production
By uniting a dedicated Helpdesk, remote diagnostics, predictive maintenance and compliance guidance, AMACO provides a support framework designed specifically for medical packaging. It delivers measurable results, up to 70% of issues solved remotely and significant reductions in downtime costs, while ensuring full alignment with international regulations.
Reach out to AMACO to learn how our Helpdesk and Remote Services keep your production running securely, efficiently and fully compliant, anywhere in the world.